Returns Policy


It is important that you’re happy with the items you’ve purchased from us. If you change your mind or your item is faulty, it may be returned to us. Goods may be returned for a refund or exchanged within 7 days of receiving your order, provided they are unopened and unused. Please note postage costs will not be refunded for the cost incurred returning the items to us. If the goods are faulty or were sent in error we will reimburse you the cost incurred to return the item/s back to us. OneSpray will strictly not accept returns for open or used items, unless the item is faulty.

If your package is incomplete or incorrectly described we will meet our legal obligations by providing replacement product or refunding the purchase price and delivery charges. Product may need to be returned for investigation.

Please return your items to:

OneSpray Returns
Airbox Fulfilment
London Heathrow
Unit 8 Saxon Way
Harmondsworth, Middlesex

Need more help?

Please refer to our FAQs or please contact us